Online Shop Returns

30-Day Return Window: You have 30 days from receiving your item to initiate a return for online purchases made on our website.

 

Initiating a Return: Submit return requests via your original order by signing into your customer account in the top right of the website. We accept returns of unused, unworn, or unaltered items only. You are responsible for the return of goods should you change your mind.

Processing Time: After submitting a request, please allow a few days for us to assess and approve the return. Notice of the approval will come in the form of an email or you can check the status on your customer account. 

 

Customer Responsibility: If returning an item due to a change of mind, you are responsible for the shipping costs. If there is an issue with the item we will issue a return label from our shipping provider. 

 

In-Store Returns: Returns are free if made in-store. 

 

Return Address: Send returns to 6110 Mitch Owens Road, Manotick, ON, K4M 0V2, for shipping or in-store returns once it is approved. 

 

Damaged or Defective Items: If an item is damaged or defective, you will may be asked to provide photos or more details via email. Once defective or damaged return is accepted a return label will be provided. 

 

Refunds: We refund the amount paid for the item plus tax excluding original shipping cost. Full refunds excluding shipping costs are issued only for damaged, defective, or incorrect items. We will send you a return label to attach to the item in that case. 

 

Breakables Policy: If returning any breakable items and it breaks in transit, you'll receive a 50% refund for the damaged item.

 

Holiday Season Extended Returns: Items purchased online from November 15th to December 30th can be returned by the end of February due to the holiday season.